Part 1
Big organizations love to have their national conventions in Orlando. People are more likely to sign up and show up when Disneyland is nearby (don't ask me why) and the whole city is a manicured wonderland with palm trees, waterfronts and plenty of public transportation to get back to your hotel after a binge drinking night with the buddies. "What goes on the road, stays on the road. . ." as any road warrior worth his salt will tell you.
I'd been going to conventions for 15 years, ever since I started working in sales for companies like IBM, HP, and Pfizer. I was heading the sales team for a start-up that had just closed its second round of funding and this Orlando conference was our big coming out launch party. Our product combined social networking, organizational training, and unique content that leap-frogged our competitors and put us 18 months to 3 years ahead of anyone else in the field. In the last 9 months since I'd come on board as senior VP of sales and business development I had racked up 150,000 frequent flier miles. . .not points, MILES. I'd built my team around quality professionals I'd worked with before as well as those who had been with the company from the time of its days in the proverbial garage (in this case the founders' basement). This convention was as much celebration for my team as it was about the sales meetings we'd arranged. The next four days and nights were going to be just as sleepless as the last 9 months had been, but for very different and much more interesting reasons.
This was why I was so excited to get out to the pool party I'd arranged for the sales team on the man-made lake of the Hilton Disney World Resort and Spa. Everyone had flown in earlier this morning and had either been out for a round of golf or spa treatments. Despite the economic tough times we had beaten our pre-launch targets by 250% and the management were falling over themselves to say "thank you" and "don't leave now and give our competitors the golden goose". Everyone was already out by the bar enjoying themselves and I beamed as I walked over.
I could see Gabby -- her big blue eyes unmistakable even at a distance, her fine brunette hair straight and obedient as always, her breasts still ample after her recent pregnancy and on full display with a plunging neckline in her flower-print yellow sundress. Next to her were Becka, Angy, and Tom. Becka was a sales veteran of 25 years with dark red hair, a perpetual Texas tan, and Sally Jesse eye glass frames that commanded the attention of any room she walked into. Angy was still in her twenties, barely 5 feet tall and a roly-poly fireball of blond ambition who owned the Midwest territory and who was looking as mellow as I'd ever seen her after an afternoon massage. Grinning next to the three lovelies was Tom, the 60 year old, steely-eyed, gray-maned former Marine who had followed me from HP and Pfizer to this shot at the big dollars. . .the REALLY big "fuck you" dollars that start-ups used to promise and this one had the chance to actually deliver. He'd gotten in his round of golf and was looking ruddy from the sunshine and no doubt his 3rd drink or so. . .
My attention was on the team and my anticipation was on my first Bombay Sapphire and tonic when I heard my name.
"Randy, hey Randy. . .over here," came the call. Now I'm an easy-going guy on most things, but one thing I make very clear to people, especially people I work with, is that my name is Randall, not Rands, or Ran-man, and sure as shit not Randy. It could only be one person calling me. . .and sure enough it was -- Cally Pines.
Directly in my line of approach to the bar and my mellow, fellow sales-warriors stood Cally with her marketing goons. These were the guys taking credit for our early sales success because of marketing bullshit they'd cobbled together and sent out at random to everybody on some list they got ripped off on from a broker. They always wore the fake smiles of Disney characters -- Goofy comes to mind -- and you had to watch your back for the inevitable knife they were preparing for it. The temperature around me dropped 15 degrees when I realized I had to navigate this snake pit before even getting fortified with a drink.
"Yeah, hey Cally," I said, deadpan. The VC-mandated board members were at the marketing table as well getting all manner of bullshit poured in their ear by Cally's pukes.
"What a great day, huh?" Cally said. "I love Orlando! Did you get in a round this afternoon, the fairways were super-fast."
The saccharine in her expression was making my teeth rot. "I had some customer meetings today, but I know Tom got a round in. I'm heading over to say hello to my team as a matter of fact."
Cally's team were all looking at us, waiting to see what would happen. It was no secret Cally and I didn't see eye to eye on how to bring in customers and how to close deals. She thought glossy postcards and coffee mugs were the way to go when selling executives and my "old-fashioned" view was that relationships and offering solid value was the way to go. I was sooo behind the times.
"That's so great that the whole sales team is here for our launch, you guys are really doing such a fantastic job. Congratulations, I just saw the latest numbers, you guys are really rocking and rolling out there!" I couldn't help but imagine her as a cross between a Disney princess and Barbie -- dirty-blond hair, gray-blue eyes and a plastered-on smile. Cally looked like Tea Leoni would look at 60 though she had just hit 40 the year before. I'm sure she had been a pretty girl when she was younger, but now the wrinkles and worry lines, and the thin, taut skin in the dark circles around her eyes were telling the story of someone in over her head and paddling with all her might just to stay afloat.
There was no love lost between me and her team: Lena, MarComm mistress of the dark who was an odds-on favorite of being a transsexual with her 6'2" frame, baritone voice, and NBA-sized hands; Krystal, the manic PR drone who was so hyper it seemed she would shatter into a million pieces at any moment; and Oswald, the Danish direct-marketing specialist who was the only competent member of the team but was so hen-pecked and dominated by his female colleagues that he came across as spooked and jumpy all the time.
"Okay, thanks for the kudos, um. . .good work on your collateral for the show, it uh. . .yeah, looks really professional. I'm sure customers will really love it." I was doing the act for the board members, Rick Jansen and Angela Cuvier, who had come from other start-ups they had helped to take to the IPO stage and were still getting the measure of the management team.
"Wow, thanks so much Randy, that's really nice of you," gushed Cally.
I nodded at Rick and Angela, "Nice to see you both here. I'd love to get you in front of a couple of customers in the next couple of days if you're available."
"That'd be great, Randall," said Rick. "Angela and I were just talking about how we'd like to sit down with you and really build on your early success. Maybe even learn a thing or two. . ."
Angela nodded and raised her glass, miming a toast, "Nice job, Randall, your team is really firing on all cylinders. Give them all our congratulations and we'll certainly make ourselves available for your customer meetings."
I could see that Cally's smile never wavered, but her eyes had turned cold and dark as a viper's. Ahh yes, I love the smell of corporate politics in the afternoon. . .
"So Randy," called out Cally. "Where are you taking your team for dinner?" She just couldn't let go: if I named some place cheap then I was a miserly boss, but if I was taking my team some place nice then I was a spendthrift. Ever the snake in the grass. Engarde!
"We're heading over to Sam and Delilah's -- it's supposed to be quite a good steakhouse and we don't have to cab it there and back. Gabby suggested it." Generous boss, but conscious of expenses. Riposte!