"Good morning. Dr. Prospero's answering service. This is Caresse. How may I help you?"
"I want you to get the doctor for me now. Right this minute. It's an emergency."
This guy sounded like he was at least eighty. At first I used to panic when calls like this came in, but over the last three years I have learned that to the elderly, almost everything is an emergency. Probably just constipation.
"Calm down, sir. Let me get your information and I will page the doctor. Your name?"
"Charles Smith."
"Your phone number?"
"Lady, I ain't got all night. I need the doctor now!"
"Well, how is the doctor going to reach you if you don't give me your phone number?" Don't these people realize that the longer they struggle against your questions the longer it takes to get the message out?
Finally he gave me his phone number.
"And what is the problem you are having this morning?"
"I told that doctor not to give me any blood pressure pills that would keep me from getting a hard on. I need him to call in the correct ones this time."
"I'm sorry sir, but Dr. Prospero doesn't fill prescriptions after hours."
"What?! But this is an emergency!"
"I understand, sir. The doctor does say that if you have an emergency you can always go to the nearest hospital. Otherwise I would be happy to give him your message Monday morning when he returns to the office."
Click. The phone went dead. Guess he didn't like my answer. He must have gone down to Stewart Avenue and bought a piece and now couldn't avail himself of her services. Gosh, I have been in this business too long. When did I turn so cynical? But it was a funny thought.
Dr. Prospero, huh? Must be a new account. I haven't seen it before. Good thing the instructions were written clearly on the boardcard where I could read them and talk at the same time. Someone in setup has finally gotten a clue. It's eerie though. Why do I picture boxer shorts?
Ring. Ring.
"Good morning. Dr. Brannigan's answering service. This is Caresse. How may I help you?"
"Why did you page that quack doctor instead of Dr. Brannigan like I TOLD you to do?"
"Sir?"
"I need to speak to Dr. Branigan and Dr. Brannigan only!"
"Then you will need to call Monday through Friday from 9am to 6pm. After hours, Dr. Harris is on call for Dr. Brannigan and capable of handling anything we give her."
"Listen here, bitch. My wife is having a motherfucking emergency, goddamnit!"
"Sir, if she was actually having an emergency then you would have been more than willing to talk to the doctor."
Click.
With a husband like that, no wonder the poor woman is ill. It's a good thing I don't pay attention to myself or I would discover how truly obnoxious I had become.