It was quite a step up, from senior waiter in the formal dining room to senior evening desk clerk. All of the lower-end staffers at The Madison were careful to congratulate Philip—perhaps a bit too careful, formally, and perfunctory on the part of many of them. Philip knew it was a leap-frog advancement, although he thought he'd done a fine job in the dining room. He knew that many would ascribe the advancement to a special "in" with Old Man Stewart.
Mr. Stewart was the head porter at the posh hotel in Richmond, Virginia, on West Grove Street, at the top of the Fan District. It was just a couple of blocks away from the even more posh Jefferson Hotel, on West Franklin. These were perpetual steps away, though. The Madison was always running to catch up with The Jefferson in style and services but never quite catching it.
The position of head porter was much more responsible and powerful than it sounded. Mr. Stewart's job was to stand in the lobby and make sure that everything ran smoothly. In doing that, he was in charge of everything—well, everything but Housekeeping, but, as the head housekeeper was a woman and this was 1920, you could just as well assume that Mr. Stewart was the day-to-day top dog at The Madison. The hotel manager did most of his managing from the golf links.
It wasn't Philip's fault that Mr. Stewart favored him. It wasn't Philip's fault, but it was his fate, that he had started at The Madison just before the Great War and at the same time Mr. Stewart's only son, Ron, started there, or that Philip and Ron had shipped off to France together, or that only Philip had returned from France and had been with Ron when he died. It wasn't Philip's fault that all of the hopes and dreams that Mr. Stewart had had for his son were thereby transferred to Philip.
But many on staff at The Madison saw all of this differently and watched Philip like a hawk for any chinks in the armor Mr. Stewart covered him in. That's why Philip felt he had to be perfect and exemplary in everything he did at The Madison, with the result that he did everything extremely well. But it also meant that Philip had to internalize all of his own feelings about anything.
And that was why, on the second evening of Philip's move to the reception desk, he nervously looked away from the theatrical appearance of the not young, but not too old man just inside the entrance to the hotel, looking expectantly about with enough authority and arrogance that Mr. Stewart was quickly at his side.
He was dressed to the nines in a gray suit with matching gray cape, top hat, and gloves. The cane he carried was burnished wood with a gold lion's head handle and gold tip. He was tall and well, if large, built. He had the face of a leading actor, albeit one of the previous decade, and a perfectly styled head of gray hair. Philip decided that his eyes were gray too in the moment that he'd frozen at the sight of the man and been able to gather his wits and look away.
In the moment, though, the man's eyes, after scanning the lobby, had returned to the reception desk and had captured Philip's eyes.
Mr. Stewart was signaling behind his back, holding two fingers extended. Philip knew the signal was both for him and for the two junior porters who materialized from behind potted plants and rushed to take possession of the man's trunk.
On each reception desk shift, the five most-important guests who were expected to check into the hotel were identified. Mr. Stewart, who knew all of the repeat guests of any import, would signal which guest had entered the hotel so that the staff could greet the guest by name—and so they also knew the five most-important guests to be extra differential to. The same system was used at The Jefferson—but to include more than the top five guests. Mr. Stewart's goal in life was to have to use both of his hands for this maneuver as the head porter at The Jefferson did. To do that, though, there had to be more than five extraordinarily worthy guests each night to rank, and although there were at The Jefferson, there weren't, as yet, at The Madison.
Philip knew he had to look up and make eye contact with the man Mr. Stewart had identified as the second most important guest to check in on the evening shift as said guest approached the reception desk. He did so, only to be fully captivated by the knowing gray eyes again—and the slight smirk of a smile.
"Good evening, Mr. Bell," Philip said as evenly as he could, even though he felt his heart had risen to lodge itself in the back of his throat. "Thank you for choosing The Madison for your visit to Richmond. Per your request, the Jackson Suite is ready for you." And, indeed, it was ready for Jack Bell's arrival, complete with chilled champagne and an hors-d'oeuvre cart.
Jack Bell inclined his head slightly and broadened his smile, also slightly, to acknowledge his appreciation for being recognized by name. Of course he considered it his due. Anyone who went to the theater regularly, which Philip didn't, would recognize Jack Bell on sight. He had been the leading stage actor of his day, primarily on the New York and London stages. Now he was an impresario, staging his own plays and operas.
He was in Richmond for the start of the season at the Lyric Opera House on Theater Row, over on the 100 block of Broad Street. Bell was in Richmond for only a few days this time, attending a season-opening concert of Brahms'
Four Serious Songs
, being introduced to America, under Bell's sponsorship, by the British baritone David Bispham, in his farewell tour of America.
The impresario would be coming back to Richmond for an extended stay later, though. For some reason he hadn't been able to book into The Jefferson, which, Mr. Stewart knew, wouldn't making him favorably inclined toward the competing hotel where he normally stayed. Mr. Stewart wanted him back at The Madison later in the season, and he had prepared the hotel staff to do everything it could do to make this happen.
Philip couldn't avoid eye contact with the man as he checked in and received his key. Bell's scrutiny was quite open and Philip was wilting under it. How could he tell? Philip wondered. And
could
he tell? Was Philip just imagining the extra bit of interest?
"Let me take you to your suite," Mr. Stewart said smoothly, coming up beside Bell. "Your luggage is already up there."
"Perhaps you can show me to the bar instead," Bell said, turning to speak to Stewart, but holding the hand that Philip had proffered with the key for perhaps a fraction of a moment longer than necessary. "A drink and then I'll be going out for a bit. You can have my luggage sent straight up to the suite." He looked at the key. "Room 140."
"Yes," Philip said. "The Jackson Suite, room 140. Please don't hesitate to call the desk if there is anything we can do for you."