"Shit!" Melanie slammed down the phone and walked over to the window. Staring out at the ominous clouds blanketing the lake, she said it again. This can't be happening, she thought. I can't be stuck here, today of all days. But she'd heard it for herself: The airport was closed for the rest of today and possibly tomorrow, depending on how hard the storm hit.
She went back to the phone and called her office. Her secretary told her that the storm had already shut down most of the airports from the Great Lakes through the Ohio Valley and that she was better off staying right where she was.
"Why is that?" Melanie wanted to know.
"Look, kiddo," Peggy was sixty-two years old, had been with the company forever and called everyone "kiddo", including the CEO, "They're calling this a 'once every 10 years' kind of storm. You're lucky to still be at your hotel. You could be stuck sleeping in one of those very uncomfortable chairs at the airport, fighting with the other passengers over who gets the pillow. I know; I've done it."
Though not convinced, Melanie had to laugh. "I guess you're right, Peg. Listen, call my clients and explain about the delay, will you? And tell Bill that I'll spend my time going over those quarterly reports he wanted. I'll email them to him la—"
"I'll tell Kaiser Wilhelm nothing of the sort," Peggy snorted.
Bill Campbell was the third company president that Peggy had served under and the one she least respected. She called him Kaiser because, as she put it, "His pointy head reminds me of the helmets the German officers wore in those old WWI movies".
"You listen to me, kiddo," she continued, "this whole layover has serendipity written all over it. Forget about work and treat it as an unexpected holiday. Enjoy yourself. Do something wild and crazy."
Melanie laughed harder. "Peg, I'm stuck in Vermont in the middle of a winter snowstorm. I don't ski, I don't ice-fish, and they roll up the sidewalks at noon. What am I supposed to do that's wild and crazy, go out and rent "White Christmas" in the middle of February?"
"You'll think of something."
Melanie hung up, still laughing, and called down to the desk to extend her reservation. Her good mood quickly faded. "What do you mean, you have no more rooms? What's wrong with the one I'm in?"
"I'm sorry," the woman on the other end of the phone sounded young, "but it's Valentine's Day and the start of President's Day weekend. This is one of the biggest ski weekends of the season and most of these rooms have been booked for months." She added, "With the storm and all the fresh powder coming down, the phone's been ringing off the hook with people trying to make reservations."
Melanie was tempted to ask how those people seeking reservations were planning on getting to Vermont, what with the airport closed, but she thought better of it.
Anyone crazy enough to want to visit during this kind of weather would no doubt find a way,
she thought.
But as for those of us who are stuck here against our will…
"You mean to tell me that even though I can't leave because the airport is closed, I don't have a place to stay, either?"
"We can try to find you a room at another hotel, ma'am, but that's the best we can do."
Melanie wanted to scream at her.
Ma'am? You're calling me 'Ma'am'? What are you, twelve?
Instead, she took a deep breath and said, "Is there a manager on duty?"
"Yes, ma'am."
Goddamn it! If she calls me that one more time—
"What's his name?"
"Mr. Hailey."
"Will you tell Mr. Hailey that I'll be right down to straighten this out?"
"Yes, I will, but ma—" Melanie cut her off in mid-ma'am by hanging up.
Less than ten minutes later, Melanie stepped out of the elevator and entered the crowded lobby. She flagged down a bellboy and asked him about Mr. Hailey. He pointed to a crush of people standing near the reception desk. She stared at the crowd of ski jackets and snowsuits and felt a momentary pang of guilt.
God, I'm glad I don't work here. This guy's got real problems.
Then she straightened her shoulders and walked purposefully toward the desk.
Fuck it. I need a room.
She worked her way through the pack and found herself facing a tall, gray-haired man whose maroon and silver badge read, "Trevor Hailey, Day Manager". She waited a few moments for him to notice her and when he didn't, she spoke his name loud enough to be heard over the din. He glanced at her and said, "I'm sorry. We're full up. Try the Sheraton."
She spoke his name again, louder this time. When he looked at her again, she gave him her brightest smile. "Look," he began, "I'm sorry, but we—"
"Mr. Hailey, my name is Melanie Nichols and I'm currently staying in Room 312." That stopped him.
"Yes, Miss Nichols?" he asked, giving her his full attention.
She glanced at the group of skiers who were loudly debating the merits of any hotel that couldn't accommodate extra guests during the best snowstorm of the season. "Could I have a few moments of your time?"
He followed her glance and nodded. "We can talk in my office." He turned to the young woman standing with him at the counter. "Try calling the other hotels again. And tell these people if they don't behave themselves we'll be forced to call the police."
"But, Mr. Hailey, I already called the other hotels. They don't have any room available, either." Melanie recognized her voice from the phone and gave her a quick appraisal.
Not exactly twelve,
she thought.
More like nineteen or twenty. Probably a college student, working to have some spending money or to help with tuition.
"Then try the motels and the B&B's." The manager's voice took on an exasperated edge. "Just find some way to get those hooligans out of my lobby." Melanie followed him into his office and sat down across from him. "Now then, Miss Nichols. What can I do for you?"
She shrugged. "Well, after watching those people out there, I'm sorry to bring it up, but I'm afraid that I'm stranded and in need of a room, too. My flight was cancelled when they closed the airport and when I called down to extend my reservation, the young lady out there told me the same story you told them."
"Unfortunately, Linda was telling you the truth." He shook his head. "Believe me, I don't like turning away business, but we're overbooked as it is."
"Look, Mr. Hailey. I understand your situation. I really do. But please try to appreciate mine. I'm a business traveler – a regular customer of this hotel – and I've just been told that I not only can't leave but that I have no place to stay, either. Isn't there something that you could do?"
He stared at her a moment before saying, "Well, I'm not going to promise anything, but what room did you say you were in again?" She told him and he turned to his computer terminal. Melanie amused herself during the wait by looking around his office, but he interrupted her almost immediately. "Your reservation has you listed under the last name of Masterson."
"Oh, that." For some reason, she found herself blushing. "I've only recently gotten divorced and I'm going by my maiden name now. But all my ID is still under my married name, so when I travel…"